the are no dumb quesiotns


if you answer isn't here just reach out to us


Hopefully this page will answer your questions. If it doesn't, contact us directly and we'll get back to you as quickly as possible. Weekends may involve off-roading, hikes with the dogs, or learning how to be a new parent, so please be patient.

custom projects

Are you available for freelance projects?

Yes. However, I am often booked several months in advance. Please contact me so we can discuss.

What is your rate?

What is your budget? Kidding aside, we work with our clients with a plan that works best. That may be a day rate or a per project flat cost. Too many variables to have a short answer.

Do you work on location?

Depending on the client, project and need, yes. But most of the time we use our crazy fiber optic connection to deliver huge projects.

stock media

Why collections rather than single images?

As designers ourselves we realize all too often that one single image doesn't always cut it. With our image packs you get a collection with options, variations and alternates to give you flexibility. The cost savings is nice too!

Do you customize content?

Yes, but it depends on the nature and complexity of the work. Stock media is very affordable, customization can get expensive quickly. Please contact us to discuss your needs.

What is the quality of the assets?

All of our images are at least 4K UltraHD (3840 x 2160 pixels). JPEG images are set at high quality – the best balance of file size and image clarity. Videos range from HD (1920 x 1080 pixels) to 4K UltraHD (3840 x 2160 pixels). Please see the details of each product for exact specs.

Is the free stuff really free?

"FREE" usually looks like this: FREE*

That little asterisk means there may be strings attached.

Our promotional free content is free as far as money goes but you have to do your part. All we ask is that you sign up for our newsletter. Obviously we would like you to be a longterm customer. Unlike our competitors we do not require a credit or annotation when you use our free elements. They are free and 100% royalty free forever. You do need to agree to the license – but that's easy.

Can I get a refund?

At EYEIDEA, returns are only accepted for defective Content, such as corrupted files or improperly encoded materials. Defective Content can be exchanged for the same product within 90 days. For more information, please reach out to us using the contact details provided on your purchase receipt or contact us and we will resolve any technical issue.

Because we do give you access to the digital content immediately at the time of purchase we cannot offer refunds.

Why pay for assets when I can get other stuff for free?

The old saying is "you get what you pay for". This holds true for stock media more than ever. The real question is about value. Our prices are very competitive within the industry. But more than that, we license unique content. There are plenty of "free images" out there. Do you want to use the same images everyone else is using? Many outlets that offer free images also do not gurarantee full legal clearance and often require that you credit the creator in your project with a tagline. Our content is authentic, fully cleared for all commercial uses and we do not require credit or annotations of any kind.

What is the resolution of the elements in the image packs?

Our images are at least 4K Ultra HD 3840 x2160 pixel. An image that has these dimensions can be used for print at 300dpi up to 12.8" x 7.2". Please refer to the details on each product page to see the specs on each individual product.

Do I need to create an account?

We recommend that you create a simple account so you always have access to download your licensed content. Anyone can visit our site anonymously but an account is be required to re-download products from a previous purchase.

Get in touch

Have questions about your order, or a general enquiry?