Refunds for digital licenses
Everything EYEIDEA sells is a digital license with an instant download, so nothing can be returned the way a physical product can. Here is how refunds work.
- Downloads are final once accessed. After you have downloaded or opened a file, the sale is final, except in the cases below.
- Full refund if something is wrong with the file. If a file is corrupt or is not as described on its product page, we will refund you in full.
- Full refund for duplicate purchases. If you bought the same clip or pack twice by mistake, tell us within 14 days and we will refund the duplicate.
- Upgrades instead of refunds. If you bought a Pro License and need Pro+, you don’t need a refund: you can upgrade for the price difference.
How to ask for a refund or upgrade
Contact us or email stock@eyeidea.com with your order number and a short description of the problem. Approved refunds go back to your original payment method. When an order is refunded, its license ends and the files must be deleted.
See the license terms for what each license covers.